Hey, how can we help?

Search

Account Info

  • How do I create an account?

    Creating an account with noissue allows you to easily save your designs, track your orders, reorder items, and more! Just click here to get started, or you can also click MY ACCOUNT in the top right-hand corner of the website > CREATE AN ACCOUNT.

    Screen_Shot_2021-10-14_at_3.49.56_PM.png

    If you’re having trouble creating an account, just get in touch with us here, and we’ll be happy to help.

  • How do I edit my account details?

    You can easily update your account details, such as name and email address, through your noissue account:

    1. Click on MY ACCOUNT in the top right-hand corner of our websiteScreen_Shot_2021-10-01_at_11.08.55_AM.png
    2. Click on ACCOUNT DETAILS in the left-hand sidebarScreen_Shot_2021-10-13_at_5.54.44_PM.png
    3. View and edit your account details by clicking the EDIT buttonScreen_Shot_2021-10-13_at_5.52.30_PM.png

    If you’re having trouble editing your account details, just get in touch with us here, and we’ll be happy to help.

  • How do I reset my password?

    ​​If you forgot and/or want to update your password, you can easily reset it by entering the email address associated with your account here, or you can also click MY ACCOUNT in the top right-hand corner of the website > I FORGOT MY PASSWORD.

    Screen_Shot_2021-10-14_at_3.49.56_PM.png

    You'll then receive an email with your next steps, and you should be good to go!

    If you’re having trouble resetting your password, just get in touch with us here, and we’ll be happy to help.

  • How do I unsubscribe from the mailing list?

    Being a part of our mailing list means you'll be in the know for all things noissue, but if you'd like to pass on this, all you have to do is click on the 'unsubscribe' link located at the bottom of any email you've received from us:

    Screen_Shot_2021-10-13_at_5.42.33_PM.png

    If you’re having trouble unsubscribing from the mailing list, just get in touch with us here, and we’ll be happy to help.

     

  • How do I contact noissue Support?

    If you've gone through our FAQs, but don't see quite what you're looking for, just get in touch with us by filling out a request form here, and we’ll be happy to help.

    Due to the nature of the design process and our products, we currently do not have a support phone number or live chat, and we only offer support via email. We're always here if you have any questions, concerns, complaints, or compliments - noissue.

Design & Printing

  • How do I design my order?

    With our friendly design editor, there's different ways to design your noissue custom product:

    - UPLOAD A FINISHED ARTWORK to submit your already finished design. All you need to do is upload your ready-made design file to the design editor. This is best for graphic designers or those who have a prepared template/product design, ideally using our dielines.

    - CREATE A NEW DESIGN ONLINE to create through the design editor. All you need to do is upload a file containing your logo, and you can start designing right on the website! This is best for those with a logo or simple design that still needs to be edited into a product template.

    Screenshot 2024-02-19 at 10.17.33 AM.png

    If you’re having trouble uploading or creating with the design editor, just get in touch with us here, and we’ll be happy to help.

  • Where can I find the product dielines?

    When you're ordering a noissue custom product, you'll have the option to upload a finished artwork, ideally using our product dielines.

    A dieline is a template that lays out the structure of your physical noissue product in a "flat" form to act as a guide for how your design will be printed, and they normally also include printing specifications like borders, bleed and trim lines, folds, dimensions, and other product details (i.e. color).

    Product Dielines can be found at the design stage of our editor under "upload artwork".

    Screenshot 2024-02-19 at 10.16.22 AM.png

    Download our dielines (PDF, AI, and/or PSD format) using the buttons. Open the downloaded file to find a step-by-step guide on designing your product, print requirements (i.e. font size, color limitations, etc.), as well as those handy dielines!


    Screenshot 2024-02-19 at 9.45.15 AM.png

    Once completed, head back into the design editor to upload it and check out! Once you place your order, our Pre-Press Team will review your file to make sure it’s ready for printing. A final design proof will then be sent to you for approval before it goes into production.

    If you’re having trouble using our dielines or design editor, just get in touch with us here, and we’ll be happy to help.

  • What is a design proof?

    A design proof is a digital representation of your custom product that shows what it will look like with your finalized design. It's important to note that a design proof is not an official digital mockup - it's more just like a glimpse of how your design lays out on our product templates.

    Once you place your custom order with noissue, our Pre-Press Team will review your design to make sure it’s ready for printing. A final design proof will then be sent to you for approval before it goes into production.

     

    Proof Disclaimer

    Before giving your approval for printing, please carefully review all text and graphics for any errors (i.e. spelling, colors, layout, size, etc.). Please also keep in mind that a design proof is not an official digital mockup of the printed product, but a representation of how your final design lays out on our product templates before going into production.

    Please note that the dotted trim line within your design proof marks where your design will be cut in production. Anything outside of this dotted line will be cut off and will not be printed on the final product.

    Please also note that, just like most things that you order online, the colors projected by your device’s screen when viewing your proof may vary slightly from the ones in real life. This is because the screen on your device renders your digital design proof in RGB colors while your actual product goes through color processing (you can read more about the RGB here).

    For your reference, depending on the product and design, we use the Pantone Matching System or the CMYK color process to print colors (you can learn more about these here). Pantone colors can be matched directly to swatches whereas CMYK colors can differ from printer to printer and may come out a little darker. This means that the colors used for a product that uses Pantone colors (i.e. noissue Tissue) may vary slightly from the colors used for a product that uses CMYK (i.e. noissue Stickers) for the same design.

    Don’t worry - our Pre-Press Team will work with you to get as close a color match as possible and recommend the best colors to use for a final result that you’re happy with!

    By approving your design proof, you acknowledge that you have read and understood the proof disclaimer and are responsible for any errors found after approval. 

    If you’re having trouble with color matching, consistency, or if you have any questions about your design proof, just get in touch with us here, and we’ll be happy to help.

  • Can I use neon colors?

    If you want to make your packaging extra bright and bold, neon colors are an option for some of our products printed with Pantone colors, such as our noissue Tissue!

    Heads up - neon colors are tricky to print with, especially for multicolor designs, so these inks are used sparingly. If true neon colors are not available for your specific design or product, we'll suggest other alternatives that give a similar look! Be sure to check the Print Perfect Checklist for your desired product for its specific color limitations.

    If you have any questions or concerns about printing neon colors, just get in touch with us here, and we’ll be happy to help.

  • Can I use metallic colors?

    Want to add a little shimmer to your packaging? Lucky for you, metallic gold, copper, rose gold, and silver can be printed on some of our products (like our noissue Tissue!) - check out our available Pantones for these shades below:

    Production_Design-Metallic.png

    You can also see some great examples of what they look like printed on our Instagram:

    Just a heads up - true metallic colors are not available for all products (like our noissue Stickers, Tape, and Mailers), but we can suggest CMYK alternatives that give a similar look! Be sure to check the Print Perfect Checklist for your desired product for its specific color limitations.

    If you have any questions or concerns about printing metallic colors, just get in touch with us here, and we’ll be happy to help.

  • What file formats and sizes do you accept?

    We accept JPG, PNG, PDF, SVG, and EPS files with a maximum file size of 100MB. Vectored SVG, EPS, AI, and PDF files are most preferred by our Pre-Press Team to finalize your proof as quickly and easily as possible, but we’ll always work with you to ensure you’re happy with your design.

    If you run into any issues uploading your file to the design editor, we recommend trying again with a higher resolution file (SVG, if you can!) for the best results. 

    If you’re still having trouble with uploading your file, just get in touch with us here, and we’ll be happy to help.

Ordering & Payments

  • How do I place an order?

    Ordering eco-friendly products is super simple with noissue. All you have to do is:

    1. Click on GET STARTED in the top left-hand corner of our websiteScreen_Shot_2021-10-01_at_12.10.09_PM.png
    2. Browse all of our noissue custom and stock products, either by CATEGORY or by INDUSTRY
      Screen_Shot_2022-06-03_at_5.14.12_PM.png
    3. Select the product you want and choose your desired quantity, size, etc. Click DESIGN NOW (for custom products) to start customizing!
      Screen_Shot_2022-06-03_at_5.17.01_PM.png
    4. Once you're happy with your order, add the product to your cart and click CHECKOUT
      Screen_Shot_2022-06-03_at_5.16.01_PM.pngScreen_Shot_2022-06-03_at_5.19.23_PM.png

    If you’re having trouble placing your order, just get in touch with us here, and we’ll be happy to help.

  • How do I re-order something I have bought before?

    Every product you order from noissue is automatically saved to your account, making it quick and easy to re-order something you’ve already bought before. All you have to do is:

    1. Click on MY ACCOUNT  in the top right-hand corner of our websiteScreen_Shot_2021-10-01_at_11.08.55_AM.png
    2. Find the product you want to re-order, and click the RE-ORDER buttonScreen_Shot_2021-10-01_at_11.37.06_AM.png
    3. Checkout as normal!

    If you’re having trouble finding the right order or need help with the re-ordering process, just get in touch with us here, and we’ll be happy to help.

     

  • How do I order a sample pack?

    Ordering samples is a great idea if you're wanting to get a feel for noissue's top-notch products before you go all in. Please note that we aren't able to provide physical pre-production samples of your own specifically designed product due to setup restrictions, but our sample packs will show you what you can expect with noissue’s high quality!

    Here's a list of sample packs you can choose from: 

    Retail_Acai BG.png

    Hospo_Acai BG.png

     

    If you’re having trouble purchasing a sample pack or want to request samples of a different noissue product, just get in touch with us here, and we’ll be happy to help.

      •  
  • Are set up fees included in the price?

    Our pricing is structured to be as straightforward as possible, which means the price you pay at checkout is the final price - no extra set up fees or charges are added. All you have to do is sit back, relax, and wait for your noissue order to arrive at your doorstep!

    If you have any other questions about this topic,  just get in touch with us here, and we’ll be happy to help.

  • How do I get a quote/price estimate?

    If you want to get a quick and easy quote for a potential order, just browse our products, select the ones you want along with the quantity, size, and any other specifications, and then add these to your cart! You'll see an accurate total amount at checkout that accounts for your product selections, shipping (we offer free tracked standard shipping worldwide!), as well as any relevant taxes/fees.

    We like to keep things simple, and simple means showing the actual price you pay at checkout - no hidden charges lurking around after placing your order. What you see is what you pay!

    If you have any other questions about this topic or if you're having trouble calculating a price estimate for your order,  just get in touch with us here, and we’ll be happy to help.

  • What currency is displayed on the website?

    The currency of our prices on the noissue website will automatically localize for our main site domains:

    - UK: British pounds (£/GBP)

    - USA: US dollars ($/USD)

    - Europe: Euros (€/EUR)

    - New Zealand: New Zealand dollars ($/NZD)

    - Australia: Australian dollars ($/AUD)

    - Canada: Canadian dollars ($/CAD)

    If you're viewing our website outside of these locations, the default currency will be in US dollars ($/USD). We recommend using an online conversion calculator to see the estimated price of each noissue product if your own currency is not available yet - we hope to expand this and incorporate more currencies as we grow! 

     

    If you have any questions about our displayed currencies, feel free to get in touch with the team here.

See all 11 articles

Shipping & Returns

  • Production & Shipping Lead Times Advisory

    Lead times for some noissue Custom Products are temporarily adjusted during national holidays observed in some of our production and fulfillment hubs. 

    We listed our scheduled changes for impacted custom products. We hope this advisory helps you plan ahead and avoid any inconvenience. Let us know if you have any questions - just email us at hi@noissue.co or send us a message here.

     

     

    Frame 41 (1) 1.png

  • How much does shipping cost?

    Good news - noissue offers free tracked shipping (21 days) for all orders!

    You will always have this free shipping option, but we also have paid expedited shipping options (10 days and 15 days) available if you want your products a little sooner. The prices for these will be automatically calculated for you at checkout, as they do vary depending on your region.

    If you have any questions about noissue’s free shipping or shipping costs, just get in touch with us here, and we’ll be happy to help.

  • How long does shipping take?

    We ship worldwide with the standard turnaround/lead times below (standard tracked shipping is always free with noissue): 

    - Tracked shipping (free!): 21 days
    - Express shipping: 15 - 17 days 
    - Urgent shipping: 9 - 12 days

    Lead times vary depending on the shipping destination and the product ordered, so we highly recommend reviewing your shipping options/speeds at checkout for the best timeframe!

    Please note that for custom orders, the lead time starts from the time you approve your design proof. For orders with stock items only, the lead time starts immediately after placing your order.

    If you have any other questions about shipping times, just get in touch with us here, and we’ll be happy to help.

  • How do I check my order status?

    An email notification will be sent to you when your order is shipped, but you can also keep a close eye on your order status through your noissue account:

     

    1. Click on MY ACCOUNT  in the top right-hand corner of our website

    Screen_Shot_2021-10-01_at_11.08.55_AM.png

     

    2. Find the product you want to track, and click the TRACK ORDER button

    Screen_Shot_2021-10-01_at_11.37.06_AM.png

     

    3. View your order status, estimated arrival date, and tracking number

     

    If you’re having trouble tracking your order or if you have any questions about your order status, just get in touch with us here, and we’ll be happy to help.

  • Can I ship 1 order to multiple addresses?

    We're only able to ship to one address per order, but if you do need to route your products to different places, we recommend working around this by just placing separate orders so you can ship them individually to your desired addresses.

    If you have any other questions about this, just get in touch with us here, and we’ll be happy to help.

     
  • What if I entered my shipping address incorrectly?

    No worries, just send in your order number and correct shipping address to us here right away, and we'll update your order information.

    Heads up - it’s really important to get in touch with us ASAP if you need to change your shipping address. If your order has already been shipped, we’ll do everything we can to reroute it, but we are limited during transit.

See all 8 articles

Couldn't find the answer you were looking for?

No worries, we can help!

Contact Us