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Account Info

  • How do I create an account?

    Creating an account with noissue allows you to easily save your designs, track your orders, reorder items, and more! Just click here to get started, or you can also click MY ACCOUNT in the top right-hand corner of the website > CREATE AN ACCOUNT.

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    If you’re having trouble creating an account, just get in touch with us here, and we’ll be happy to help.

  • How do I edit my account details?

    You can easily update your account details, such as name and email address, through your noissue account:

    1. Click on MY ACCOUNT in the top right-hand corner of our websiteScreen_Shot_2021-10-01_at_11.08.55_AM.png
    2. Click on ACCOUNT DETAILS in the left-hand sidebarScreen_Shot_2021-10-13_at_5.54.44_PM.png
    3. View and edit your account details by clicking the EDIT buttonScreen_Shot_2021-10-13_at_5.52.30_PM.png

    If you’re having trouble editing your account details, just get in touch with us here, and we’ll be happy to help.

  • How do I reset my password?

    ​​If you forgot and/or want to update your password, you can easily reset it by entering the email address associated with your account here, or you can also click MY ACCOUNT in the top right-hand corner of the website > I FORGOT MY PASSWORD.

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    You'll then receive an email with your next steps, and you should be good to go!

    If you’re having trouble resetting your password, just get in touch with us here, and we’ll be happy to help.

  • How do I unsubscribe from the mailing list?

    Being a part of our mailing list means you'll be in the know for all things noissue, but if you'd like to pass on this, all you have to do is click on the 'unsubscribe' link located at the bottom of any email you've received from us:

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    If you’re having trouble unsubscribing from the mailing list, just get in touch with us here, and we’ll be happy to help.

     

  • How do I contact noissue Support?

    If you've gone through our FAQs, but don't see quite what you're looking for, just get in touch with us by filling out a request form here, and we’ll be happy to help.

    Due to the nature of the design process and our products, we currently do not have a support phone number or live chat, and we only offer support via email. We're always here if you have any questions, concerns, complaints, or compliments - noissue.

Design & Printing

  • How do I design my order?

    With our friendly design editor, you can choose between 3 different ways to design your noissue custom product, depending on the product:

    - CREATE A NEW DESIGN ONLINE to create through the design editor. All you need to do is upload a file containing your logo, and you can start designing right on the website! This is best for those with a logo or simple design that still needs to be edited into a product template.

    - UPLOAD A FINISHED ARTWORK to submit your already finished design. All you need to do is upload your ready-made design file to the design editor. This is best for graphic designers or those who have a prepared template/product design, ideally using our dielines.

    - USE COMMUNITY DESIGN to browse and choose from our wide range of design templates. This is best for those who want to take advantage of our thoughtfully crafted designs, all thanks to the noissue Creative Community.

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    You can also reach out to us if you need any help with your design:

    Once you place your custom order, our Pre-Press Team will review your design to make sure it’s ready for printing. A final design proof will then be sent to you for approval before it goes into production.

    If you’re having trouble uploading or creating with the design editor, just get in touch with us here, and we’ll be happy to help.

  • Where can I find the product dielines?

    When you're ordering a noissue custom product, you'll have the option to upload a finished artwork instead of creating a new design online or using a Community Design template - this allows you to upload a completed design file, ideally using our product dielines.

    A dieline is a template that lays out the structure of your physical noissue product in a "flat" form to act as a guide for how your design will be printed, and they normally also include printing specifications like borders, bleed and trim lines, folds, dimensions, and other product details (i.e. color).

    These are super helpful when designing a custom noissue order, so here's how to find and download the dielines for your desired product:

    1. Choose your noissue custom product and details, like size and quantity, and then click 'Design Now':
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    2. Select the 'I have the finished artwork ready to go' option that we mentioned earlier:
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    3. Download our Print Perfect Checklist (PDF, AI, and/or PSD format) using the buttons in the bottom right corner of the design editor:Screen_Shot_2022-03-14_at_4.44.43_PM.png
      If you're using our new offline designer, you can find these on the bottom left instead:

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    4. Open the downloaded Print Perfect Checklist to find a step-by-step guide on designing your product, print requirements (i.e. font size, color limitations, etc.) for that product, as well as those handy dielines!
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    Once you've completed your design with the provided dieline, head back into the design editor to upload it and check out! Once you place your order, our Pre-Press Team will review your file to make sure it’s ready for printing. A final design proof will then be sent to you for approval before it goes into production.

    You can also reach out to us if you need any help with your design:

    If you’re having trouble using our dielines or design editor, just get in touch with us here, and we’ll be happy to help.

  • Can you help me with my design?

    Our design editor, templates, and Print Perfect Checklist are made to help you create with ease, but if you find that your design isn't looking quite right, feel free to get in touch with us here, and we’ll be happy to help. Every custom product order that we receive is also checked over by our incredible Pre-Press Team to make sure that your design is ready for printing.

    We also recommend checking out our incredible Creative Community if you’d like to partner with a designer or agency to help fulfill your wildest design dreams. Everyone in the community is bursting with talent and knows noissue products well, so you can be confident in their creation!

    If a little bit of inspiration is what you're looking for, check out our blog, The Wrap, and follow us on Instagram and Pinterest - we’ll see you there!

  • How do I save my design?

    If you want to save your design for later, you can do so by simply clicking the SAVE button on the bottom right-hand corner of the design editor.

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    Once your design is saved, you can come back to it by going to MY ACCOUNT > MY SAVED LOGOS & DESIGNS.

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    If you’re having trouble saving your design or locating your previously saved design, just get in touch with us here, and we’ll be happy to help.

  • How do I preview my design?

    We want to ensure you’re happy with your design, so you can always access a preview of it before placing your order by clicking the PREVIEW button on the bottom right-hand corner of the design editor.

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    Once you place your custom order, our Pre-Press Team will also review your design to make sure it’s ready for printing. A final design proof will then be sent to you for approval before it goes into production.

    If you’re having trouble previewing your design or receiving your final design proof, just get in touch with us here, and we’ll be happy to help.

  • What is a design proof?

    A design proof is a digital representation of your custom product that shows what it will look like with your finalized design. It's important to note that a design proof is not an official digital mockup - it's more just like a glimpse of how your design lays out on our product templates.

    Once you place your custom order with noissue, our Pre-Press Team will review your design to make sure it’s ready for printing. A final design proof will then be sent to you for approval before it goes into production.

     

    Proof Disclaimer

    Before giving your approval for printing, please carefully review all text and graphics for any errors (i.e. spelling, colors, layout, size, etc.). Please also keep in mind that a design proof is not an official digital mockup of the printed product, but a representation of how your final design lays out on our product templates before going into production.

    Please note that the dotted trim line within your design proof marks where your design will be cut in production. Anything outside of this dotted line will be cut off and will not be printed on the final product.

    Please also note that, just like most things that you order online, the colors projected by your device’s screen when viewing your proof may vary slightly from the ones in real life. This is because the screen on your device renders your digital design proof in RGB colors while your actual product goes through color processing (you can read more about the RGB here).

    For your reference, depending on the product and design, we use the Pantone Matching System or the CMYK color process to print colors (you can learn more about these here). Pantone colors can be matched directly to swatches whereas CMYK colors can differ from printer to printer and may come out a little darker. This means that the colors used for a product that uses Pantone colors (i.e. noissue Tissue) may vary slightly from the colors used for a product that uses CMYK (i.e. noissue Stickers) for the same design.

    Don’t worry - our Pre-Press Team will work with you to get as close a color match as possible and recommend the best colors to use for a final result that you’re happy with!

    By approving your design proof, you acknowledge that you have read and understood the proof disclaimer and are responsible for any errors found after approval. 

    If you’re having trouble with color matching, consistency, or if you have any questions about your design proof, just get in touch with us here, and we’ll be happy to help.

See all 9 articles

Ordering & Payments

  • How do I place an order?

    Ordering eco-friendly products is super simple with noissue. All you have to do is:

    1. Click on GET STARTED in the top left-hand corner of our websiteScreen_Shot_2021-10-01_at_12.10.09_PM.png
    2. Browse all of our noissue custom and stock products, either by CATEGORY or by INDUSTRY
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    3. Select the product you want and choose your desired quantity, size, etc. Click DESIGN NOW (for custom products) to start customizing!
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    4. Once you're happy with your order, add the product to your cart and click CHECKOUT
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    If you’re having trouble placing your order, just get in touch with us here, and we’ll be happy to help.

  • How do I re-order something I have bought before?

    Every product you order from noissue is automatically saved to your account, making it quick and easy to re-order something you’ve already bought before. All you have to do is:

    1. Click on MY ACCOUNT  in the top right-hand corner of our websiteScreen_Shot_2021-10-01_at_11.08.55_AM.png
    2. Find the product you want to re-order, and click the RE-ORDER buttonScreen_Shot_2021-10-01_at_11.37.06_AM.png
    3. Checkout as normal!

    If you’re having trouble finding the right order or need help with the re-ordering process, just get in touch with us here, and we’ll be happy to help.

     

  • How do I order a sample pack?

    Ordering samples is a great idea if you're wanting to get a feel for noissue's top-notch products before you go all in. Please note that we aren't able to provide physical pre-production samples of your own specifically designed product due to setup restrictions, but our sample packs will show you what you can expect with noissue’s high quality!

    Here's a list of sample packs you can choose from: 

    Here's a further breakdown of what's inside of each pack:

    • noissue Standard Sample Pack
      •  
        noissue Tissue
        • 2 sheets 500mm x 380mm (17gsm, 28gsm)
        • 2 sheets 750mm x 500mm (17gsm, 28gsm)
      • noissue Stickers
        • 5 square (25mm, 40mm, 50mm, 75mm, 100mm)
        • 6 circle (25mm (2), 40mm, 50mm, 75mm, 100mm)
        • 7 rectangle (25mm x 50mm, 25mm x 75mm, 40mm x 60mm, 50mm x 80mm, 50mm x 100mm, 75mm x 125mm, 75mm x 155mm)
      • noissue Tape
        • 2 sample strips 50mm (Kraft, White)
      • noissue Card (A5 - 100% Recycled)
      • noissue Compostable Mailer (260mm x 385mm)
      • noissue Recycled Mailer (260mm x 385mm)
    • noissue Mailers Sample Pack
      • noissue Compostable Mailers
        • 3 mailers (165mm x 230mm, 260mm x 385mm)
      • noissue Recycled Mailer (260mm x 385mm)
      • noissue Kraft Mailers
        • 2 mailers 150mm x 300mm (expandable, flat)
      • noissue Card (A5 - 100% Recycled)
    • noissue Plus Sample Pack
      • noissue Tissue
        • 2 sheets 500mm x 380mm (17gsm, 28gsm)
        • 2 sheets 750mm x 500mm (17gsm, 28gsm)
      • noissue Stickers
        • 3 square (25mm, 50mm, 100mm)
        • 3 circle (40mm, 75mm, 100mm)
        • 3 rectangle (25mm x 50mm, 50mm x 80mm, 75mm x 155mm)
      • noissue Tape
        • 4 sample strips 50mm (Kraft (2), White (2))
      • noissue Stamp
      • noissue Card (A5 - 100% Recycled)
      • 11 custom mailers
      • noissue Compostable Mailer (260mm x 385mm)
      • noissue Recycled Mailers
        • 3 mailers (260mm x 385mm, 300mm x 420mm, 370mm x 480mm)
      • noissue Kraft Mailers
        • 2 mailers 150mm x 300mm (expandable, flat)
      • noissue Shipping Labels
        • 3 labels (Brother, Dymo, Zebra)
    • noissue Creatives Sample Pack
      • noissue Tissue
        • 2 sheets 500mm x 380mm (17gsm, 28gsm)
        • 2 sheets 750mm x 500mm (17gsm, 28gsm)
      • noissue Stickers
        • 5 square (25mm, 40mm, 50mm, 75mm, 100mm)
        • 6 circle (25mm (2), 40mm, 50mm, 75mm, 100mm)
        • 7 rectangle (25mm x 50mm, 25mm x 75mm, 40mm x 60mm, 50mm x 80mm, 50mm x 100mm, 75mm x 125mm, 75mm x 155mm)
      • noissue Tape
        • 2 sample strips 50mm (Kraft, White)
      • noissue Card (A5 - 100% Recycled)
      • noissue Compostable Mailer (260mm x 385mm)
    • noissue Bites Sample Pack
      • noissue Food Wrapping Paper
        • 6 sheets, 38gsm (150mm x 150mm, 180mm x 250mm, 250mm x 250mm (2), 300mm x 300mm, 420mm x 300mm)
      • noissue Stickers
        • 8 square (25mm (2), 40mm (2), 50mm (2), 75mm, 100mm)
        • 8 circle (25mm (2), 40mm (2), 50mm (2), 75mm, 100mm)
        • 10 rectangle (25mm x 50mm (2), 25mm x 75mm (2), 40mm x 60mm (2), 50mm x 80mm, 50mm x 100mm, 75mm x 125mm, 75mm x 155mm)
      • noissue Card (A5 - 100% Recycled)
    • noissue Distributors Sample Pack
      • noissue Tissue
        • 2 sheets 500mm x 380mm (17gsm, 28gsm)
        • 2 sheets 750mm x 500mm (17gsm, 28gsm)
      • noissue Stickers
        • 8 square (25mm (2), 40mm (2), 50mm (2), 75mm, 100mm)
        • 9 circle (25mm (3), 40mm (2), 50mm (2), 75mm, 100mm)
        • 10 rectangle (25mm x 50mm (2), 25mm x 75mm (2), 40mm x 60mm (2), 50mm x 80mm, 50mm x 100mm, 75mm x 125mm, 75mm x 155mm)
      • noissue Tape
        • 50mm sample strip (Kraft)
        • 72mm sample strip (White)
      • noissue Card (A5 - 100% Recycled)
      • 11 custom mailers

    If you’re having trouble purchasing a sample pack or want to request samples of a different noissue product, just get in touch with us here, and we’ll be happy to help.

  • Are set up fees included in the price?

    Our pricing is structured to be as straightforward as possible, which means the price you pay at checkout is the final price - no extra set up fees or charges are added. All you have to do is sit back, relax, and wait for your noissue order to arrive at your doorstep!

    If you have any other questions about this topic,  just get in touch with us here, and we’ll be happy to help.

  • How do I get a quote/price estimate?

    If you want to get a quick and easy quote for a potential order, just browse our products, select the ones you want along with the quantity, size, and any other specifications, and then add these to your cart! You'll see an accurate total amount at checkout that accounts for your product selections, shipping (we offer free tracked standard shipping worldwide!), as well as any relevant taxes/fees.

    We like to keep things simple, and simple means showing the actual price you pay at checkout - no hidden charges lurking around after placing your order. What you see is what you pay!

    If you have any other questions about this topic or if you're having trouble calculating a price estimate for your order,  just get in touch with us here, and we’ll be happy to help.

  • What currency is displayed on the website?

    The currency of our prices on the noissue website will automatically localize for our main site domains:

    - UK: British pounds (£/GBP)

    - USA: US dollars ($/USD)

    - Europe: Euros (€/EUR)

    - New Zealand: New Zealand dollars ($/NZD)

    - Australia: Australian dollars ($/AUD)

    - Canada: Canadian dollars ($/CAD)

    If you're viewing our website outside of these locations, the default currency will be in US dollars ($/USD). We recommend using an online conversion calculator to see the estimated price of each noissue product if your own currency is not available yet - we hope to expand this and incorporate more currencies as we grow! 

     

    If you have any questions about our displayed currencies, feel free to get in touch with the team here.

See all 11 articles

Shipping & Returns

  • How much does shipping cost?

    Good news - noissue offers free tracked shipping (21 days) for all orders!

    You will always have this free shipping option, but we also have paid expedited shipping options (10 days and 15 days) available if you want your products a little sooner. The prices for these will be automatically calculated for you at checkout, as they do vary depending on your region.

    If you have any questions about noissue’s free shipping or shipping costs, just get in touch with us here, and we’ll be happy to help.

  • How long does shipping take?

    We ship worldwide with the standard turnaround/lead times below (standard tracked shipping is always free with noissue): 

    - Tracked shipping (free!): 21 days
    - Express shipping: 15 - 17 days 
    - Urgent shipping: 9 - 12 days

    Lead times vary depending on the shipping destination and the product ordered, so we highly recommend reviewing your shipping options/speeds at checkout for the best timeframe!

    Please note that for custom orders, the lead time starts from the time you approve your design proof. For orders with stock items only, the lead time starts immediately after placing your order.

    If you have any other questions about shipping times, just get in touch with us here, and we’ll be happy to help.

  • How do I check my order status?

    An email notification will be sent to you when your order is shipped, but you can also keep a close eye on your order status through your noissue account:

     

    1. Click on MY ACCOUNT  in the top right-hand corner of our website

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    2. Find the product you want to track, and click the TRACK ORDER button

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    3. View your order status, estimated arrival date, and tracking number

     

    If you’re having trouble tracking your order or if you have any questions about your order status, just get in touch with us here, and we’ll be happy to help.

  • Can I ship 1 order to multiple addresses?

    We're only able to ship to one address per order, but if you do need to route your products to different places, we recommend working around this by just placing separate orders so you can ship them individually to your desired addresses.

    If you have any other questions about this, just get in touch with us here, and we’ll be happy to help.

     
  • What if I entered my shipping address incorrectly?

    No worries, just send in your order number and correct shipping address to us here right away, and we'll update your order information.

    Heads up - it’s really important to get in touch with us ASAP if you need to change your shipping address. If your order has already been shipped, we’ll do everything we can to reroute it, but we are limited during transit.

  • Are customs/import taxes/VAT/GST included in the price?

    Our pricing is structured to be as straightforward as possible, which means the price you pay at checkout is the final price - no extra fees or charges are added. All you have to do is sit back, relax, and wait for your noissue order to arrive at your doorstep!

    VAT is only applied for orders shipping in the UK, and GST is only applied to eligible countries as well. If you're unsure, don't worry - any VAT/GST that is appropriate for your location will be shown at checkout!

    If you’re located in New Zealand, Australia, US, EU, or Canada, you shouldn't have to worry about incurring any additional charges when receiving your noissue products, but countries outside of this may incur some charges depending on local regulations. The de minimis value threshold - a threshold that exempts imports from duty and/or tax/VAT - differs by country, so we recommend referring to your local import regulations for more information on if your shipment will be exempt from these fees when entering your country.

    If you run into any issues with receiving your order, just get in touch with us here, and we’ll be happy to help.

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