Creating an account with noissue allows you to easily save your designs, track your orders, reorder items, and more! Just click here to get started, or you can also click MY ACCOUNT in the top right-hand corner of the website > CREATE AN ACCOUNT.
If you’re having trouble creating an account, just get in touch with us here, and we’ll be happy to help.
You can easily update your account details, such as name and email address, through your noissue account:
If you’re having trouble editing your account details, just get in touch with us here, and we’ll be happy to help.
If you forgot and/or want to update your password, you can easily reset it by entering the email address associated with your account here, or you can also click MY ACCOUNT in the top right-hand corner of the website > I FORGOT MY PASSWORD.
You'll then receive an email with your next steps, and you should be good to go!
If you’re having trouble resetting your password, just get in touch with us here, and we’ll be happy to help.
Being a part of our mailing list means you'll be in the know for all things noissue, but if you'd like to pass on this, all you have to do is click on the 'unsubscribe' link located at the bottom of any email you've received from us:
If you’re having trouble unsubscribing from the mailing list, just get in touch with us here, and we’ll be happy to help.
If you've gone through our FAQs, but don't see quite what you're looking for, just get in touch with us by filling out a request form here, and we’ll be happy to help.
Due to the nature of the design process and our products, we currently do not have a support phone number or live chat, and we only offer support via email. We're always here if you have any questions, concerns, complaints, or compliments - noissue.
1 Color
Choose this option to print a single color logo on a white or kraft base, for a simple under-stated design.
1 Color (Full Background)
Choose this option to print a single color to fill the entire background, or printable area* of the product. Your design will be left unprinted/transparent on a white or kraft base.
*Printable area varies per product
2 Color
Choose this option to print 2 colors (excluding white on a white base). You can choose either a 1 color design with a 1 color background*, or a 2 color design on a white or kraft base.
*Background or printable area
Multi-Color (CMYK) / CMYK Full
Choose this option to print as many colors as you’d like.
Other useful things explained…
Pantone - Pantones are specific colors made by mixing certain inks using the Pantone Management System. Pantones are labeled by specific numbers allowing for a more controlled and accurate color of the final print.
CMYK - CMYK, which stands for Cyan, Magenta, Yellow and Key, is a process of printing which involves mixing the 4 different mentioned colors to achieve a spectrum of color.
Does white count as a color?
For our 1 color and 1 color (full background) prints no, but it can be requested to be added then it will count as a color, resulting in a 2 color print.
Is white ink available?
Only for our Wholesale Products, along with Tissue, Kraft Tissue, Foodsafe (both white and kraft), Kraft Mailer, Water Activated Tape and Reinforced Gummed Tape.
Please note we have a +/- 10% tolerance on color, size and weight. Colors seen on screen are more vibrant (RGB) than the actual print color (CMYK/Pantone). Color vibrancy can also be further affected by material choice, such as thin semi-translucent paper stock (Tissue) or darker paper stocks (Kraft Paper, Cardboard), as well as print finish (Coated/Uncoated/Matte/Gloss). Review our full proof disclaimer here.
Scroll down and find your product for a visual key of measurements.
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In this article we’ve outlined some helpful tips and best practices to ensure your designs are primed and ready to handover to our pre-press design team. Avoid any hiccups or delays by ensuring your design files are exported correctly.
Sending designs from the Adobe Creative Suite
Ensure all text is outlined
Why is this important?
When saving design files that include text, the appearance of the text will change if an editing program, like Adobe Creative Cloud, doesn’t have the same fonts installed on the computer being used.
To workaround this, there are generally two solutions:
– Upload your font files (OTF/TTF) along with the design file (so the font can be used by our team)
– Convert the text into shapes (outlined) before saving and sharing your design file.
How to outline text in Adobe Illustrator
With your design open in Illustrator, select the text that you’d like to outline:
To outline the selected text, right click while having the Selection Tool selected and press ‘Create Outlines’
Afterwards, your text will be converted into shapes meaning it won’t change in appearance when shared across devices.
How to outline text in Adobe Photoshop
With your design open in Photoshop, select the text that you’d like to outline:
Then from the Layers Tab, right click the selected Text Layer and press ‘Convert to Shape’.
Afterwards, your text will be converted into shapes meaning it won’t change in appearance when shared across devices.
Ensure you package save your design file
After you’ve finished your design and you’re ready to upload and order with noissue, rather than ‘Save’ your design, it’s best to ‘Package’ your design instead. Packaging a design file not only saves the finalized design, but importantly also saves any linked assets like images and fonts that the design may be using. Both Illustrator and Photoshop make this process really simple.
For Adobe Illustrator, with your design open, go to ‘File > Package’. This will open the window below:
From here, select where you’d like to save the packaged folder and leave all the boxes checked. After pressing the ‘Package’ button, a copy of the AI File, along with any linked assets like images and fonts will be collated and saved together in one folder.
The best way to send this packaged folder is to right click and ‘compress’ into a .zip file. Upload the .zip file into your noissue order which will ensure we have all the resources we need to set up your order properly.
For Photoshop users, follow the same instructions, ‘File > Package’, but depending on how the layers in your design are set up, it may not include everything in the folder (like fonts and embedded images in the design) but is regardless still the most ideal way to send files to us.
Sending designs from Canva
Ensure you save your Canva design as a PDF
On the editor page for your design, select the button on the upper right that says ‘Share’.
After clicking the ‘Share’ button a menu will drop down. Click on the ‘Download’ button next.
By default the file type will be selected as PNG, so we have to set it to PDF Print to make sure that we download the correct file. The 3 boxes under the file type can stay unchecked.
If your file has multiple pages, you can select to include particular pages or select the option for all pages, then press the ‘Download’ button. Locate your downloaded PDF and share/upload to noissue.
Note: If you’re subscribed to Canva Premium, set the Color Profile to CMYK for a more accurate color print, otherwise, if you’re not subscribed, download in RGB and we’ll convert it for you.
With our friendly design editor, there's different ways to design your noissue custom product:
- UPLOAD A FINISHED ARTWORK to submit your already finished design. All you need to do is upload your ready-made design file to the design editor. This is best for graphic designers or those who have a prepared template/product design, ideally using our dielines.
- CREATE A NEW DESIGN ONLINE to create through the design editor. All you need to do is upload a file containing your logo, and you can start designing right on the website! This is best for those with a logo or simple design that still needs to be edited into a product template.
If you’re having trouble uploading or creating with the design editor, just get in touch with us here, and we’ll be happy to help.
When you're ordering a noissue custom product, you'll have the option to upload a finished artwork, ideally using our product dielines.
A dieline is a template that lays out the structure of your physical noissue product in a "flat" form to act as a guide for how your design will be printed, and they normally also include printing specifications like borders, bleed and trim lines, folds, dimensions, and other product details (i.e. color).
Product Dielines can be found at the design stage of our editor under "upload artwork".
Download our dielines (PDF, AI, and/or PSD format) using the buttons. Open the downloaded file to find a step-by-step guide on designing your product, print requirements (i.e. font size, color limitations, etc.), as well as those handy dielines!
Once completed, head back into the design editor to upload it and check out! Once you place your order, our Pre-Press Team will review your file to make sure it’s ready for printing. A final design proof will then be sent to you for approval before it goes into production.
If you’re having trouble using our dielines or design editor, just get in touch with us here, and we’ll be happy to help.
A design proof is a digital representation of your custom product that shows what it will look like with your finalized design. It's important to note that a design proof is not an official digital mockup - it's more just like a glimpse of how your design lays out on our product templates.
Once you place your custom order with noissue, our Pre-Press Team will review your design to make sure it’s ready for printing. A final design proof will then be sent to you for approval before it goes into production.
Proof Disclaimer
Before giving your approval for printing, please carefully review all text and graphics for any errors (i.e. spelling, colors, layout, size, etc.). Please also keep in mind that a design proof is not an official digital mockup of the printed product, but a representation of how your final design lays out on our product templates before going into production.
Please note that the dotted trim line within your design proof marks where your design will be cut in production. Anything outside of this dotted line will be cut off and will not be printed on the final product.
Please also note that, just like most things that you order online, the colors projected by your device’s screen when viewing your proof may vary slightly from the ones in real life. This is because the screen on your device renders your digital design proof in RGB colors while your actual product goes through color processing (you can read more about the RGB here).
For your reference, depending on the product and design, we use the Pantone Matching System or the CMYK color process to print colors (you can learn more about these here). Pantone colors can be matched directly to swatches whereas CMYK colors can differ from printer to printer and may come out a little darker. This means that the colors used for a product that uses Pantone colors (i.e. noissue Tissue) may vary slightly from the colors used for a product that uses CMYK (i.e. noissue Stickers) for the same design.
Don’t worry - our Pre-Press Team will work with you to get as close a color match as possible and recommend the best colors to use for a final result that you’re happy with!
By approving your design proof, you acknowledge that you have read and understood the proof disclaimer and are responsible for any errors found after approval.
If you’re having trouble with color matching, consistency, or if you have any questions about your design proof, just get in touch with us here, and we’ll be happy to help.
Ordering eco-friendly products is super simple with noissue. All you have to do is:
If you’re having trouble placing your order, just get in touch with us here, and we’ll be happy to help.
Every product you order from noissue is automatically saved to your account, making it quick and easy to re-order something you’ve already bought before. All you have to do is:
If you’re having trouble finding the right order or need help with the re-ordering process, just get in touch with us here, and we’ll be happy to help.
Ordering samples is a great idea if you're wanting to get a feel for noissue's top-notch products before you go all in. Please note that we aren't able to provide physical pre-production samples of your own specifically designed product due to setup restrictions, but our sample packs will show you what you can expect with noissue’s high quality!
Here's a list of sample packs you can choose from:
If you’re having trouble purchasing a sample pack or want to request samples of a different noissue product, just get in touch with us here, and we’ll be happy to help.
Our pricing is structured to be as straightforward as possible, which means the price you pay at checkout is the final price - no extra set up fees or charges are added. All you have to do is sit back, relax, and wait for your noissue order to arrive at your doorstep!
If you have any other questions about this topic, just get in touch with us here, and we’ll be happy to help.
If you want to get a quick and easy quote for a potential order, just browse our products, select the ones you want along with the quantity, size, and any other specifications, and then add these to your cart! You'll see an accurate total amount at checkout that accounts for your product selections, shipping (we offer free tracked standard shipping worldwide!), as well as any relevant taxes/fees.
We like to keep things simple, and simple means showing the actual price you pay at checkout - no hidden charges lurking around after placing your order. What you see is what you pay!
If you have any other questions about this topic or if you're having trouble calculating a price estimate for your order, just get in touch with us here, and we’ll be happy to help.
The currency of our prices on the noissue website will automatically localize for our main site domains:
- UK: British pounds (£/GBP)
- USA: US dollars ($/USD)
- Europe: Euros (€/EUR)
- New Zealand: New Zealand dollars ($/NZD)
- Australia: Australian dollars ($/AUD)
- Canada: Canadian dollars ($/CAD)
If you're viewing our website outside of these locations, the default currency will be in US dollars ($/USD). We recommend using an online conversion calculator to see the estimated price of each noissue product if your own currency is not available yet - we hope to expand this and incorporate more currencies as we grow!
If you have any questions about our displayed currencies, feel free to get in touch with the team here.
Good news - noissue offers free tracked shipping (21 days) for all orders!
You will always have this free shipping option, but we also have paid expedited shipping options (10 days and 15 days) available if you want your products a little sooner. The prices for these will be automatically calculated for you at checkout, as they do vary depending on your region.
If you have any questions about noissue’s free shipping or shipping costs, just get in touch with us here, and we’ll be happy to help.
We ship worldwide with the standard turnaround/lead times below (standard tracked shipping is always free with noissue):
- Tracked shipping (free!): 21 days
- Express shipping: 15 - 17 days
- Urgent shipping: 9 - 12 days
Lead times vary depending on the shipping destination and the product ordered, so we highly recommend reviewing your shipping options/speeds at checkout for the best timeframe!
Please note that for custom orders, the lead time starts from the time you approve your design proof. For orders with stock items only, the lead time starts immediately after placing your order.
If you have any other questions about shipping times, just get in touch with us here, and we’ll be happy to help.
An email notification will be sent to you when your order is shipped, but you can also keep a close eye on your order status through your noissue account:
1. Click on MY ACCOUNT in the top right-hand corner of our website
2. Find the product you want to track, and click the TRACK ORDER button
3. View your order status, estimated arrival date, and tracking number
If you’re having trouble tracking your order or if you have any questions about your order status, just get in touch with us here, and we’ll be happy to help.
We're only able to ship to one address per order, but if you do need to route your products to different places, we recommend working around this by just placing separate orders so you can ship them individually to your desired addresses.
If you have any other questions about this, just get in touch with us here, and we’ll be happy to help.
No worries, just send in your order number and correct shipping address to us here right away, and we'll update your order information.
Heads up - it’s really important to get in touch with us ASAP if you need to change your shipping address. If your order has already been shipped, we’ll do everything we can to reroute it, but we are limited during transit.
Our pricing is structured to be as straightforward as possible, which means the price you pay at checkout is the final price - no extra fees or charges are added. All you have to do is sit back, relax, and wait for your noissue order to arrive at your doorstep!
VAT is only applied for orders shipping in the UK, and GST is only applied to eligible countries as well. If you're unsure, don't worry - any VAT/GST that is appropriate for your location will be shown at checkout!
If you’re located in New Zealand, Australia, US, EU, or Canada and you placed your order online (excludes orders placed via our Plus program), you shouldn't have to worry about incurring any additional charges when receiving your noissue products, but countries outside of this may incur some charges depending on local regulations. The de minimis value threshold - a threshold that exempts imports from duty and/or tax/VAT - differs by country, so we recommend referring to your local import regulations for more information on if your shipment will be exempt from these fees when entering your country.
If you run into any issues with receiving your order, just get in touch with us here, and we’ll be happy to help.