We'll keep you posted with email/SMS* updates as your order is processed. Otherwise, login to your account and head to the 'My Orders' dashboard to keep track of your orders and their relevant status at any given time. Here's the milestones we track:
- Order pending
- Order in production
- Order ready to ship
- Order shipped
- Order complete
Once your order is shipped and passed onto our couriers/delivery partners, we'll provide details of your carrier(s), tracking number(s) and estimated arrival date. Once shipped, you can stay up-to-date by tracking your order here.
If you’re having trouble tracking your order or if you have any questions about your order status, just get in touch with us here, and we’ll be happy to help.
*where applicable when opted-in/consent given only