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• How do I design my order?

  With our friendly design editor, you can choose between 3 different ways to design your noissue custom product, depending on the product:

  - CREATE A NEW DESIGN ONLINE to create through the design editor. All you need to do is upload a file containing your logo, and you can start designing right on the website! This is best for those with a logo or simple design that still needs to be edited into a product template.

  - UPLOAD A FINISHED ARTWORK to submit your already finished design. All you need to do is upload your ready-made design file to the design editor. This is best for graphic designers or those who have a prepared template/product design, ideally using our dielines.

  - USE COMMUNITY DESIGN to browse and choose from our wide range of design templates. This is best for those who want to take advantage of our thoughtfully crafted designs, all thanks to the noissue Creative Community.

  

  You can also reach out to us if you need any help with your design:

  Once you place your custom order, our Pre-Press Team will review your design to make sure it’s ready for printing. A final design proof will then be sent to you for approval before it goes into production.

  If you’re having trouble uploading or creating with the design editor, just get in touch with us here, and we’ll be happy to help.

• Where can I find the product dielines?

  When you're ordering a noissue custom product, you'll have the option to upload a finished artwork instead of creating a new design online or using a Community Design template - this allows you to upload a completed design file, ideally using our product dielines.

  A dieline is a template that lays out the structure of your physical noissue product in a "flat" form to act as a guide for how your design will be printed, and they normally also include printing specifications like borders, bleed and trim lines, folds, dimensions, and other product details (i.e. color).

  These are super helpful when designing a custom noissue order, so here's how to find and download the dielines for your desired product:

  1. Choose your noissue custom product and details, like size and quantity, and then click 'Design Now':
     
     
     
  2. Select the 'I have the finished artwork ready to go' option that we mentioned earlier:
     
     
     
  3. Download our Print Perfect Checklist (PDF, AI, and/or PSD format) using the buttons in the bottom right corner of the design editor:
     If you're using our new offline designer, you can find these on the bottom left instead:
     
     
     
  4. Open the downloaded Print Perfect Checklist to find a step-by-step guide on designing your product, print requirements (i.e. font size, color limitations, etc.) for that product, as well as those handy dielines!
     

  Once you've completed your design with the provided dieline, head back into the design editor to upload it and check out! Once you place your order, our Pre-Press Team will review your file to make sure it’s ready for printing. A final design proof will then be sent to you for approval before it goes into production.

  You can also reach out to us if you need any help with your design:

  If you’re having trouble using our dielines or design editor, just get in touch with us here, and we’ll be happy to help.

• Can you help me with my design?

  Our design editor, templates, and Print Perfect Checklist are made to help you create with ease, but if you find that your design isn't looking quite right, feel free to get in touch with us here, and we’ll be happy to help. Every custom product order that we receive is also checked over by our incredible Pre-Press Team to make sure that your design is ready for printing.

  We also recommend checking out our incredible Creative Community if you’d like to partner with a designer or agency to help fulfill your wildest design dreams. Everyone in the community is bursting with talent and knows noissue products well, so you can be confident in their creation!

  If a little bit of inspiration is what you're looking for, check out our blog, The Wrap, and follow us on Instagram and Pinterest - we’ll see you there!

• How do I save my design?

  If you want to save your design for later, you can do so by simply clicking the SAVE button on the bottom right-hand corner of the design editor.

  

  Once your design is saved, you can come back to it by going to MY ACCOUNT > MY SAVED LOGOS & DESIGNS.

  

  

  If you’re having trouble saving your design or locating your previously saved design, just get in touch with us here, and we’ll be happy to help.

• How do I preview my design?

  We want to ensure you’re happy with your design, so you can always access a preview of it before placing your order by clicking the PREVIEW button on the bottom right-hand corner of the design editor.

  

  Once you place your custom order, our Pre-Press Team will also review your design to make sure it’s ready for printing. A final design proof will then be sent to you for approval before it goes into production.

  If you’re having trouble previewing your design or receiving your final design proof, just get in touch with us here, and we’ll be happy to help.

• What is a design proof?

  A design proof is a digital representation of your custom product that shows what it will look like with your finalized design. It's important to note that a design proof is not an official digital mockup - it's more just like a glimpse of how your design lays out on our product templates.

  Once you place your custom order with noissue, our Pre-Press Team will review your design to make sure it’s ready for printing. A final design proof will then be sent to you for approval before it goes into production.

   

  Proof Disclaimer

  Before giving your approval for printing, please carefully review all text and graphics for any errors (i.e. spelling, colors, layout, size, etc.). Please also keep in mind that a design proof is not an official digital mockup of the printed product, but a representation of how your final design lays out on our product templates before going into production.

  Please note that the dotted trim line within your design proof marks where your design will be cut in production. Anything outside of this dotted line will be cut off and will not be printed on the final product.

  Please also note that, just like most things that you order online, the colors projected by your device’s screen when viewing your proof may vary slightly from the ones in real life. This is because the screen on your device renders your digital design proof in RGB colors while your actual product goes through color processing (you can read more about the RGB here).

  For your reference, depending on the product and design, we use the Pantone Matching System or the CMYK color process to print colors (you can learn more about these here). Pantone colors can be matched directly to swatches whereas CMYK colors can differ from printer to printer and may come out a little darker. This means that the colors used for a product that uses Pantone colors (i.e. noissue Tissue) may vary slightly from the colors used for a product that uses CMYK (i.e. noissue Stickers) for the same design.

  Don’t worry - our Pre-Press Team will work with you to get as close a color match as possible and recommend the best colors to use for a final result that you’re happy with!

  By approving your design proof, you acknowledge that you have read and understood the proof disclaimer and are responsible for any errors found after approval. 

  If you’re having trouble with color matching, consistency, or if you have any questions about your design proof, just get in touch with us here, and we’ll be happy to help.

• Can I use neon colors?

  If you want to make your packaging extra bright and bold, neon colors are an option for some of our products printed with Pantone colors, such as our noissue Tissue!

  Heads up - neon colors are tricky to print with, especially for multicolor designs, so these inks are used sparingly. If true neon colors are not available for your specific design or product, we'll suggest other alternatives that give a similar look! Be sure to check the Print Perfect Checklist for your desired product for its specific color limitations.

  If you have any questions or concerns about printing neon colors, just get in touch with us here, and we’ll be happy to help.

• Can I use metallic colors?

  Want to add a little shimmer to your packaging? Lucky for you, metallic gold, copper, rose gold, and silver can be printed on some of our products (like our noissue Tissue!) - check out our available Pantones for these shades below:

  

  You can also see some great examples of what they look like printed on our Instagram:

  

  Just a heads up - true metallic colors are not available for all products (like our noissue Stickers, Tape, and Mailers), but we can suggest CMYK alternatives that give a similar look! Be sure to check the Print Perfect Checklist for your desired product for its specific color limitations.

  If you have any questions or concerns about printing metallic colors, just get in touch with us here, and we’ll be happy to help.

• What file formats and sizes do you accept?

  We accept JPG, PNG, PDF, SVG, and EPS files with a maximum file size of 100MB. Vectored SVG, EPS, AI, and PDF files are most preferred by our Pre-Press Team to finalize your proof as quickly and easily as possible, but we’ll always work with you to ensure you’re happy with your design.

  If you run into any issues uploading your file to the design editor, we recommend trying again with a higher resolution file (SVG, if you can!) for the best results. 

  If you’re still having trouble with uploading your file, just get in touch with us here, and we’ll be happy to help.