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• How do I place an order?

  Ordering eco-friendly products is super simple with noissue. All you have to do is:

  1. Click on GET STARTED in the top left-hand corner of our website
  2. Browse all of our noissue custom and stock products, either by CATEGORY or by INDUSTRY
     
  3. Select the product you want and choose your desired quantity, size, etc. Click DESIGN NOW (for custom products) to start customizing!
     
     
  4. Once you're happy with your order, add the product to your cart and click CHECKOUT
     

  If you’re having trouble placing your order, just get in touch with us here, and we’ll be happy to help.

• How do I re-order something I have bought before?

  Every product you order from noissue is automatically saved to your account, making it quick and easy to re-order something you’ve already bought before. All you have to do is:

  1. Click on MY ACCOUNT  in the top right-hand corner of our website
  2. Find the product you want to re-order, and click the RE-ORDER button
  3. Checkout as normal!

  If you’re having trouble finding the right order or need help with the re-ordering process, just get in touch with us here, and we’ll be happy to help.

   

• How do I order a sample pack?

  Ordering samples is a great idea if you're wanting to get a feel for noissue's top-notch products before you go all in. Please note that we aren't able to provide physical pre-production samples of your own specifically designed product due to setup restrictions, but our sample packs will show you what you can expect with noissue’s high quality!

  Here's a list of sample packs you can choose from: 

  • noissue Retail & e-Com Sample Pack

  

  • noissue Hospitality Sample Pack

  

   

  If you’re having trouble purchasing a sample pack or want to request samples of a different noissue product, just get in touch with us here, and we’ll be happy to help.

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• Are set up fees included in the price?

  Our pricing is structured to be as straightforward as possible, which means the price you pay at checkout is the final price - no extra set up fees or charges are added. All you have to do is sit back, relax, and wait for your noissue order to arrive at your doorstep!

  If you have any other questions about this topic,  just get in touch with us here, and we’ll be happy to help.

• How do I get a quote/price estimate?

  If you want to get a quick and easy quote for a potential order, just browse our products, select the ones you want along with the quantity, size, and any other specifications, and then add these to your cart! You'll see an accurate total amount at checkout that accounts for your product selections, shipping (we offer free tracked standard shipping worldwide!), as well as any relevant taxes/fees.

  We like to keep things simple, and simple means showing the actual price you pay at checkout - no hidden charges lurking around after placing your order. What you see is what you pay!

  If you have any other questions about this topic or if you're having trouble calculating a price estimate for your order,  just get in touch with us here, and we’ll be happy to help.

• What currency is displayed on the website?

  The currency of our prices on the noissue website will automatically localize for our main site domains:

  - UK: British pounds (£/GBP)

  - USA: US dollars ($/USD)

  - Europe: Euros (€/EUR)

  - New Zealand: New Zealand dollars ($/NZD)

  - Australia: Australian dollars ($/AUD)

  - Canada: Canadian dollars ($/CAD)

  If you're viewing our website outside of these locations, the default currency will be in US dollars ($/USD). We recommend using an online conversion calculator to see the estimated price of each noissue product if your own currency is not available yet - we hope to expand this and incorporate more currencies as we grow! 

   

  If you have any questions about our displayed currencies, feel free to get in touch with the team here.

• What payment methods are accepted?

  You can pay for your noissue order using a variety of payment methods. At the moment, we accept payment via:

  - PayPal

  - Debit card

  - Credit card (except American Express and Discover)

  If you'd like to use an American Express or Discover card, we recommend you link the card to a PayPal account first, and then use the PayPal account as your payment method at checkout in order for it to be accepted.

  If you’re having any trouble with your payment, just get in touch with us here, and we’ll be happy to help.

• How do I edit/cancel my order?

  If you need to edit or cancel your order for any reason, you can do so your noissue account. Please be sure to make any necessary changes ASAP, as we start working on orders shortly after they’re placed (usually within the same day)!

   

  1. Click on MY ACCOUNT  in the top right-hand corner of our website

  

   

  2. Find the order you want to edit or cancel, and click the VIEW ORDER or CANCEL ORDER button

  

   

  3. From there, you can click the EDIT ORDER button to make any changes, or the CANCEL ORDER button to cancel your order

  

   

  If you’re having trouble editing or canceling your order through your account, just get in touch with us here, and we’ll be happy to help.

• Can I split 1 product order into multiple sizes and designs?

  Due to production set up costs, each 1 noissue product that you order can host only 1 size and design for the minimum order quantity (MOQ).

  For example, if you place a single product order for 250 sheets of custom noissue Tissue, all 250 sheets in this set will share the same 1 size and design, rather than be split into, say, 125 sheets of one size/design and 125 sheets of a different size/design.

  Don’t worry, if you need to order different sizes and designs, you can just add the variations to your cart as separate products with separate quantities.

  Feel free to check out our MOQ guide for more info on this topic! If you have any other questions,  just get in touch with us here, and we’ll be happy to help.

• Can I order less/more than the quantities listed on the website?

  If you’d like to order more than the listed quantities on our website, our noissue Plus team is here to help! Just submit an enquiry here to get in touch.

  On the other hand, the minimum order quantities (MOQs) listed on our website are the absolute lowest for production - noissue’s minimums are so low that it's currently not possible to order less than the quantities provided.

  Feel free to check out our MOQ  guide for more info on this topic! If you have any other questions, just get in touch with us here, and we’ll be happy to help.