You can track your order at any time from your account under the ‘My Orders’ dashboard.
- If your order has shipped: You’ll find detailed tracking information here.
- If your order is delayed: Please contact us so we can investigate for you.
- Express shipments: If our carrier fails to meet the promised timeline, we’ll refund your express shipping fee.*
Important notes about lead times and delivery estimates:
- Lead times/estimated arrivals are not guaranteed.
- Estimates are calculated from artwork approval within 24 hours of checkout.
- If artwork takes longer than 24 hours to approve, the original estimate shown at checkout becomes invalid. A new lead time will be provided once your order officially goes into production.
Where you’ll see lead times:
- Product Pages – provide approximate lead time/arrival estimates.
- Checkout – shows updated estimates once your shipping address is confirmed.
- Order “In Production” Email – gives your final and most accurate lead time/arrival estimate.
*The lead time of measure will be your final lead time via the Order 'In Production' Email provided when your order goes into production, not those listed on our product pages or during checkout at the time of your order. All lead times are not guaranteed. Late order shipping refunds are only applicable to orders later than 3+ days of final lead time. Failed delivery attempts qualify as within lead time in the event whereby a customer is not available to accept receipt of goods.